As the Senior Vice President of Operations, Don oversees the operational excellence for full service and lifestyle branded hotels. He provides support to property-level teams by assisting them in driving results through employee engagement, empowerment and ensuring overall customer satisfaction. Don also works in tandem with sales, marketing, and revenue in driving topline results through. Additionally, he assists the development and acquisition teams through growing the full service and lifestyle branded portfolio for First Hospitality.
Don has over 30 years of hospitality experience and has worked on a variety of renovation projects, hotel repositioning assignments, and other related projects across the country. Prior to joining First Hospitality, Don served as the Managing Director of the Park Central and WestHouse Hotel for Highgate Hotels. Before that endeavor, he worked at Interstate Hotels as the Corporate Director of Operations and at Denihan Hospitality Group as a General Manager. Don began his career with Hyatt Hotels as a Corporate Management Trainee and moved up into various other management roles over several years at Hyatt’s signature properties. Don holds a B.S. in Hotel & Restaurant Management from Purdue University.
In his free time, Don enjoys traveling, swimming, circuit training fitness, and spending time with family and friends. He is very excited to explore more of Chicago and the great Midwest as he settles into his role at First Hospitality.
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Whether it’s designing a new property or managing yours, count on us to be a reliable partner that can solve problems before they even appear.